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How can I request my prepaid card?

Login to your Pay5 account, navigate to “Prepaid Debit Cards” and then click “Issue a Card”. After you fill in the required details, your prepaid card will be issued and delivered to you.

What is the limit for my first fund upload?

Your first fund upload is limited to 150$. After you have completed the KYC procedure and uploaded all required documents, your upload limit is then increased to 2500$ per transaction.

How can I upgrade my card?

After all your documents have been uploaded, you can request us to increase your card limit to a maximum of $80,000 per year. Please read our user guide for the exact procedure.

How long will my card take to arrive?

If you selected the “Express shipping” method, the card will be delivered within 7 working days. However, if you selected the normal shipping method, it might take up to a month to arrive.

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